Data Operations Manager

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Role Title: Data Operations Manager
Location: Liverpool or Glasgow
Contract: Permanent
Working pattern: Hybrid 

About the Role 
The Data Operations Manager is responsible for ensuring the reliable delivery of data products, tools, and services across the business, maintaining platform health, and driving operational excellence. This role leads a high-performing team of Data Operations Engineers, balancing BAU support with strategic change initiatives, while shaping modern data operations capabilities aligned to the Group’s Data Strategy. Acting as a technical SME and influential member of the extended leadership team, the role provides guidance on monitoring, alerting, and data management practices. Strong leadership, technical expertise in data platforms and tooling, and experience in data engineering and operations are essential.

What you'll be responsible for
· Ensure robust, resilient, and effective delivery of data products, tools, and services across the business.

· Maintain pipeline and platform health, define SLAs with senior stakeholders, and enable rapid issue resolution.

· Provide 2nd-line and 3rd-line technical SME support for platforms, tools, and services delivering operational and analytical data.

· Establishing processes for proactive incident management and root cause analysis to minimize downtime.

· Lead, manage, and develop a team of Data Operations Engineers, fostering collaboration, innovation, and high performance.

· Drive the implementation of modern Data Operations capabilities aligned with the Group’s Data Strategy.

· Contribute to shaping the Group Data function as part of the extended leadership team, defining success measures, representing the department, and influencing stakeholders.

· Offer technical guidance on Data Operations (alerting, monitoring, and management) to ensure solutions meet company standards and desired outcomes.

· Balance BAU data operations with change programs while managing a high-demand team. 

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply

· Strong interpersonal and communication skills, with the ability to negotiate and influence effectively.

· Self-starter, team player, and able to manage multiple priorities in a fast-paced environment.

· Demonstrated integrity and leadership experience in data engineering, support, or operations teams.

· Proficiency in SQL and/or Python, with solid understanding of Data Warehouse design and Data Lake architectures.

· Experience of managing data operations in cloud environments (AWS/Azure), hybrid, and on-premises, with a working knowledge of Infrastructure as Code.

· Ability to respond effectively to incidents, including root cause analysis, rapid remediation, and communication with stakeholders.

· Familiarity with data platforms and tools such as Snowflake, DBT, Fivetran, Power BI, and MuleSoft (highly desirable).

· Familiarity with data orchestration tools such as Airflow and observability and monitoring tools such as Datadog or Prometheus (desirable).

· Familiarity with work management tools such as JIRA and ServiceNow (desirable).

· Background in financial services, particularly wealth and asset management (desirable).

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.