Client Service Executive

Role Title: Client Service Executive – Financial Planning

Division: Financial Planning 

Location: Belfast

Contract: Permanent

Working pattern: Hybrid

About the Role

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

What you’ll be responsible for

• As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand (within MiFID II procedures)
• Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
• To remind FPs and schedule Annual Reviews as they fall due
• To coordinate work with  FPs, PPs and others in the delivery of service to clients.
• Effective management of workloads
• Provision of administrative support to Financial Planners
• Maintain client records and internal CRM systems in accordance with the firm’s procedures
• Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II
• Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus timescales are met.
• Support relationships with IMs, Clients, external providers and all other stakeholders
• Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
• Provide support, guidance and training to other team members
• Keep up to date with changes in procedures and follow them at all times
• Other duties as directed by the department/line manager
• Provide similar support to other offices or teams when cover is required as decided by line manager

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply

• Understanding and knowledge of client and Investment Managers’ expectations
• Excellent communication skills
• High standard of accuracy and attention to detail.
• Able to apply compliance knowledge
• Time management
• Ability to work with multiple Financial Planners and set and review priorities.
• Ability to organise self and others
• Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
• A good understanding of Financial Services administration practices. DFM knowledge would be beneficial for not essential.
• Experience in similar role where the above skills where in evidence and used frequently.
• CII exams beneficial but not essential