People Support Coordinator (ER)

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title: People Support Coordinator (ER)

Department: People Function

Location: Glasgow

Contract Type: FTC  

Reporting to: Jo Stevenson

The Role

End-to-end employee lifecycle processing, contributing to the effective delivery of a high quality, professional HR service. First point of contact for all HR related queries, responsible for the timely processing of all HR related administrative activity as well as maintenance of accurate HR records and provision of HRMI to support business decision making.

Outcomes of the Role

• First point of contact for HR process and policy related queries, escalating as required
• Administer the employee lifecycle including hires, promotions, transfers, leavers, maternity etc
• Coordinate employment checks for all new starters and Rathbones regulated staff
• Generate offer letters, contracts and other employment-related documentation
• Ensures that all relevant due diligence is carried out in line with legal and regulatory guidelines throughout onboarding and existing employees (when relevant) 
• Organise the HR inductions, liaising with the IT team to ensure the smooth running of the first day
• Coordinate the monthly payroll instruction process, ensuring Payroll are notified of all pay-related changes in a timely manner to ensure correct processing of employee pay
• Respond to and process absence related queries
• Support the probation process, following up with managers for outstanding forms and tracking probation completion for sign off issuance.
• Support the annual performance cycle, including maintaining the system as required, and providing  systems guidance to managers/employees upon request
• Respond to telephone and written enquiries / requests for information, including reference requests, mortgage requests or external submissions (e.g. Office for National Statistics)
• HR Systems & MI: ensure accurate employee records, both manual and computerised, are fully maintained; maintain Position and Organisational data across HR systems (including org charts); Support the user access process for the companies HR Self-Service tool; produce scheduled and ad-hoc HRMI reports to be disseminated across the business; maintain all HR related process and policy documentation, actively contributing to their ongoing development in line with HR best practice

Knowledge, Skills and Experience

• High level of proficiency in MS Office, including Word, Excel and Outlook
• Demonstrated success in delivering high quality customer service
• High level of accuracy and attention to detail
• Must possess excellent time management skills, with ability to prioritise and deliver to strict deadlines
• High level of discretion with previous experience working with confidential / sensitive information
• Effective team player, with demonstrated experience of supporting colleagues to meet objectives
• A focus on continuous improvement, with a willingness to challenge and contribute to change desirable
• CIPD level 3 desirable, but not essential
• Previous experience working in a HR Admin role in a regulated environment (FS / Banking / Professional Services) (desirable, but not essential)
• Previous experience working with HR systems

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.