Administrator - ISAs

Job ID: 2475

Department: Custody & Asset Servicing

Job Category: Support

Location:

Liverpool, GB, L3 1NW

Date: 1 May 2026

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.
*As of June 2025

Job Title: Administrator - ISA's

Department: Operations - ISA's

Location: Liverpool

Contract Type: FTC - 6 Months

Rathbones offers Stocks & Shares ISAs and Junior ISAs. Rathbones Stocks & Shares ISAs are “flexible” meaning that cash can be withdrawn without being lost from the ISA wrapper provided it is repaid within the same tax year. JISAs are available up to the age of 18 and can be closed with all investments converted into a ‘full’ ISA upon completion of an ISA Client Agreement.

This team is responsible for offering technical guidance to all parties within Rathbones concerning HMRC ISA rules, ensuring that Rathbones do not breach any regulations which could result in penalties being levied.

The team is also responsible for the submission of all HMRC reports: a monthly tax reclaim (ISA 10) and annual summaries of our subscriptions and investments (ISA 14a, ISA40 and Return of Information).

Rathbones also offer “APS” (Additional Permitted Subscriptions) whereby a surviving spouse/civil partner can add the value of a deceased spouse/civil partner’s ISA to their own. In all instances where the ISA holders dies, the account now becomes a “Continuing ISA Account of a Deceased Investor” (CISA). The CISA will remain in place until a) an APS takes place b) instruction is received to close the CISA (i.e. when there is no surviving spouse) c) 3 years elapses from the date of death.

The Role

Delivery of service excellence and protection of client assets
Compliant with regulatory requirements and company policies
Positive contribution to your teams new and existing initiatives

Outcomes of the Role

Provide a professional and reliable service for clients, investment managers, advisers, and product providers
Ensure you are adhering to the teams current SLAs and to all regulatory requirements
Accountable for administrative tasks within the team in line with the team’s procedures manual
Ensure that you are actively participating in Continuous Improvement principals and the 4+1 habits. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures
Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX)
Assist in User Acceptance Testing (UAT) of new and existing IT systems
Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained
Follow the conduct rules and act with integrity
Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
Build and maintain relationships with all stakeholders, both internal and external
Any other duties as required

Knowledge, Skills and Experience

Excellent organisational and time management skills
High level of accuracy and attention to detail with ability to grasp new tasks quickly
Strong written and verbal communication skills
Focus on delivering service excellence
Good working knowledge of Microsoft Office applications
A team player able to multi-task in a fast-paced environment
Ability to build constructive relationships with other members of staff at various levels
Adaptable, flexible, and able to accept responsibility for given tasks
A minimum of 5 GCSE’s (grade A-C/ 5-9) including Maths & English
Experience of working as part of a team
Desirable: industry knowledge and an interest in the wealth management sector

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

A company pension - 9% non-contributory or 10% if you contribute 5%
Private medical insurance – Individual on joining, family after 1 year’s service
Life assurance - 8 x salary
Income protection – 75 % salary
Company share scheme
Discretionary bonus
Flexible holidays – purchase up to 5 additional days
Green Car Scheme
Family friendly policies – enhanced family leave for parents & carers
Study support – study days and funding for courses and qualifications
Season travel ticket loans
Volunteering days
Gym discounts
Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces.
The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.