Administrator

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title:  Administrator

Department: Select Portfolio

Location: Liverpool

Contract Type: Permament 

Reporting to: Tracey Smith 

The Role

To provide comprehensive administration support to ensure effective and efficient operations of the team to deliver an excellent customer service. Demonstrate compliance with internal policies, procedures and regulatory framework on a timely basis in accordance with

• Select terms of business, procedures and
• Agreed service levels

Conduct operational processes to ensure the administration of client accounts from account opening through their life cycle, accurately and on a timely basis. This will include the following activities, which is not an exhaustive list.

Outcomes of the Role

• Manage client administration processes in a timely and efficient manner, ensuring accuracy of data, tasks include:
• Client on boarding
• Client Information Forms
• Client AML checks
• Client account opening and amendments
• Managing the retention of client documentation
• Processing client queries
• Tracking and chasing clients for outstanding documentation
• Liaising with Investment Managers and Investment Financial Advisers
• Updating internal systems
  • Dispatch of client documentation to clients on request
  • Answering client phone calls and providing answers / information to clients
  • Communicate effectively within the team and external teams
  • Undertake any other duties that may be reasonably required

To carry out processes and procedures within the business area ensuring these meet with CASS regulations highlighting any issues or concerns to line management as appropriate.

Become SME in all areas of SP to provide support for colleagues.

Knowledge, Skills and Experience

• Experience working in a similar role in Financial Services would be of interest but is not essential 
• GCSE in English and Maths grade C or above (or equivalent) 
• Strong working knowledge of MS Office including Excel 
• Methodical with a good attention to detail 
• Strong written and verbal skills 
• Understanding of the regulatory environment in which we operate.  
• Understanding of the products and services Rathbone GRoup provide  

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.