Advice Oversight Specialist

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Role: Advice Oversight Specialist

Department: RFP

Location: Flexible

Contract Type: Permanent

The Role

To ensure clients receive high quality, suitable advice and risks to the business are mitigated by providing first line of defence via pre and post-sale file reviews to the Rathbones Financial and Wealth Planning team.

To provide relevant reports on performance to the Management Team.

Outcomes of the Role

·        Act as first line of defence conducting file checks covering all product lines including Pensions, Protection, Investments and Estate Planning. Review the quality of advice being given ensuring it is in line with advice standards, regulatory requirements and demonstrates best customer outcomes.

·        Provide feedback and reporting on quality checking results with any remedial actions required to the relevant teams and individuals.

·        Report review findings to advisers and paraplanners, their managers and the senior leadership team which includes clear data to allow Key Performance Indicators to be monitored.

·        Maintain file quality review standards alignment with 2nd line of defence.

·        Maintain required productivity levels to ensure the Advice Oversight team complete their workflow in a timely fashion

·        Provide input to training and enablement events to improve knowledge and advice standards.

·        Proactively identify trends and feed continuous improvement suggestions back through the role holders line manager.

·        Work with fellow Advice Oversight to ensure a consistency of view from this function.

·        Undertake and assist in project work as arising.

Knowledge & Experience

·        Minimum Level 4, Diploma in Financial Planning or equivalent

·        Willing to work towards obtaining Level 6 CII Chartered Financial Planner status

·        Experience of working as a senior paraplanner/ paraplanner (2+ years) or in a T&C / Compliance or equivalent function within a Planning led unit

·        Experience of working with centrally devised tools, templates and guidance.

·        Experience of managing own workload whilst working towards meeting team targets and being responsible for the quality of work produced.

·        Analytical thinking - deals with data quickly and accurately and can relate and compare data from difference sources.

·        Recognise trends, identifying key issues and securing relevant information

·        Able to understand complex planning advice

·        Giving feedback

·        Team work and influencing

·        Excellent communicator, including high literacy, numerical and verbal skills

·        Able to adopt a pragmatic approach to case checking

·        High level of knowledge and technical expertise relating to Financial Planning

·        CRM systems – Adviser Office

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.