People Support Coordinator

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title:  People Support Coordinator

Department: People Function

Location: Liverpool or Leeds

Contract Type: FTC – 6 Months  

Reporting to: Vicky Edwards

The Role

We’re building a People Services team that provides credible, expert advice, guidance, and education to colleagues across the Rathbones Group. This role is ideal for someone with a solid grounding in HR who wants to develop their career in people operations. You’ll work closely with the people services coordinators, and the wider people team ensuring that the employee experience is at the heart of everything we do, and we do the right thing for employees and each other.

Outcomes of the Role

Supporting the embedding of all facets of the Data Governance Framework and ensuring that the Group has access to high quality and trusted information to assess performance, provide insight, and inform decisions

Key Responsibilities:

• Managing and responding to all emails in the People Services mailbox.
• Accountable for the completion of assigned tasks and projects.
• Ability to follow established practices and procedures, understand situations or data and provide answers.
• Updating the HRIS system in line with payroll cut-off dates and business demands and with high accuracy and excellence.
• Managing all aspects of the employee onboarding journey, employee lifecycle events, and the offboarding journey, shaping the employee experience at every touch point.
• Create and maintain employee records according to policy and legal requirements.
• Assist employees with general queries about HR policies and procedures and resolve any issues that may arise.
• Collaborate with People Partnering and Employee Relations, Talent, Performance and Learning, Diversity and Inclusion, Reward and Payroll to ensure integrated HR operations.
• Participate in team meetings and contribute to collaborative projects and initiatives.
• Foster a collaborative work environment by actively engaging with team members and sharing knowledge and best practices.
• Participate in the standardisation and development of existing process and procedures.
• Constantly look for smart solutions that drive effectiveness and efficiency to achieve greater freedom for everyone at Rathbones.
• Ongoing review of new joiner and leaver survey data to ensure accurate and timely reporting and escalation of feedback/ issues as required to People Business Partners.
• Running and reconciling regular and ad-hoc reports to support HR operations processes.
• Analyse HR metrics and provide insights to the wider People function.

Knowledge, Skills and Experience

• Solid understanding of HR processes, procedures and policy and the operating environment
• Proven experience and knowledge of HR best practices and processes.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in MS Office and HRIS systems.
• Ability to handle sensitive and confidential information with discretion.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.