Planning & Productivity Analyst

Role Title: Planning & Productivity Analyst

Division: COO

Location: Liverpool

Contract: FTC

Working pattern: Hybrid

About the Role

Responsible for supporting the Head of Planning and Productivity to ensure Group Operations has the optimal depth and breadth of multi-disciplinary resource to meet current and future needs and productivity within the business is monitored and reported upon

What you’ll be responsible for

• Support Group Operations by maintaining up to date and accurate staffing and resourcing plans.

• Monitoring drivers against business change
• Provide business justification where additional recruitment needs are identified.
• Collaborate with functional leads to develop and implement plans for effectively managing short-term overload and underload of work through the year.
• Support the Head of Planning and Productivity and CI team to embed process improvements across teams as part of the ongoing maintenance of capacity and Productivity models.
• Engage with management and People Business Partner to establish a deep understanding of the existing skills and qualities of the resource pool and ensure that career development is accommodate in resourcing decisions.
• Challenge the business protocols if they are adversely impacting resourcing and escalating to Head of Planning and Productivity where required.
• Be the first line arbiter between conflicting resourcing needs within Group Operations.
• Support Head of Planning and Productivity to maintain staffing budget within Operations business area and closely work with People Team  / Finance
• Support with forward planning to ensure succession planning for roles and growth in captured and skills gap are identified.
• Engage with Manager of Planning and Productivity to ensure we are prepared for strategic change within the business.  
• Any other duties as required.
• Updating live files and trackers with business changes in real time to ensure accurate view of Operations is maintained to support business decisions 

About you

• Excellent verbal and written communication skills particularly the use of data tables and graphics to convey data insights, leveraging analytics to ensure data-driven decisions are being made
• Ability to translate complex data into clear and accurate management information
• Experience of maintaining effective operational reports
• Ability to quickly build and maintain good working relationships with peers across multiple teams.
• Advanced level of Excel and Access good level of other MS suite products
• Strong organisational skills and ability to work well under pressure
• Self-starter and able to work under own initiative.
• Strong personable and people skills to engage with people at various levels.
• Previous experience of working in a frontline or back-office planning function and advantage
• Experience of WFM systems and tools
• Educated to GCSE level or above (or equivalent)