Quality Control Reviewer

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title: Quality Control Reviewer

Department: Investment Management

Location: Liverpool

Contract Type:  Permanent

Reporting to: Quality Control Team Manager

Working Arrangements: Hybrid working 

The Role

These are exciting roles based within the Quality Control (QC) team of Investment Risk working with the Front Office helping to ensure Rathbones fulfils its suitability obligations set out by the Financial Conduct Authority (FCA) in its regulations and Rathbones internal guidance. 

In accordance with our ongoing duty of care and obligations, we are required to demonstrate the suitability of our recommendations to our clients have been appropriately considered and justified at both the initial time of application and throughout the client lifecycle, and our clients are receiving suitable outcomes. To demonstrate suitability for posterity and provide evidence when subject to challenge, we need to document our suitability assessment i.e. what we have done, why we did it and when we did it. This is documented in the form of the About You Investment Mandate (AYIM) for existing clients and the initial About Your Investment Mandate (Welcome Letter) for new clients.

Outcomes of the Role

• Understand how client records evidence suitability and be able to assess whether the advice given is suitable for our clients. 
• Ensure the AYIM provides enough justification of the suitability of any recommendations made to our clients so to ensure it can stand up to any future challenges. 
• Engage with colleagues to aid and support in helping files reach the standard required and report the findings accordingly. 
• Provide technically appropriate answers to Front Office queries. 
• Follow up on past feedback to ensure any required actions are taken.
• AYIM reviews
• Recording the results of reviews
• Providing feedback to Investment Managers and their teams with regards to reviews conducted by the QC team in a clear and concise manner.
• Providing challenge to the front office on suitability judgements when appropriate
• Escalate issues detected in the file reviews, such as potential conduct risk issues.
• Provide support and training in respect of Suitability to the front office and other parts of Rathbones as required

Knowledge, Skills and Experience

• Numerically accurate
• Good attention to detail
• Good writing skills
• Able to use Microsoft Excel to a high standard. 
• Able to communicate effectively 
• An ability to build and maintain relationships with key contacts
• An ability to provide written feedback to colleagues
• Be prepared to take and complete appropriate qualifications for the role (you would be given the opportunity to take the CISI IAD qualification and expected to complete it within 18 months of joining the QC Team) if you have not already obtained this qualification in full or partially.
• Good understanding of the UK Regulatory framework
• Knowledge of suitability requirements
• Understanding of the service and investments provided by Rathbones, including different types of investment assets and the different types of clients Rathbones deal with
• An understanding of Client Vulnerability.
• An understanding of different types of ‘tax wrappers’ such as ISA’s, general investment accounts, SIPP’s etc.
• Have an awareness of Rathbone’s approach to responsible investment 
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Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.