Application Engineer

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with £113.6bn in assets under management (as of March 2026) and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.

Role Title:  Application Engineer

Location: London

Contract: perm

Hiring Manager Greg Nagle

Working pattern: Hybrid

About the Role

The Application Engineer is responsible for the effective day-to-day operation, support, maintenance and continuous improvement of business-critical applications. The role ensures services remain secure, resilient and available, whilst delivering excellent support to business users and contributing to the successful delivery of change into production. 

The Application Engineer acts as the technical owner and subject matter expert for a portfolio of applications, ensuring incidents are resolved efficiently, problems are proactively addressed, and operational risks are reduced through automation, monitoring and continuous improvement.

What you’ll be responsible for

• Service & Operational Support
• Support business-critical applications within agreed service levels and operational standards.
• Perform daily operational checks and monitoring activities.
• Investigate, diagnose and resolve incidents and service requests.
• Take ownership of incidents through to resolution, ensuring stakeholders are kept informed.
• Participate in on-call and out-of-hours support where required.
• Maintain application availability, performance and stability.
• Incident & Problem Management
• Manage incidents in accordance with ITIL processes.
• Perform root cause analysis for recurring or major incidents.
• Identify trends and proactively raise Problem records.
• Drive actions that reduce incident volumes and improve service reliability.
• Contribute to post-incident reviews and operational resilience activities. 
• Change & Release Support
• Review, implement and validate application changes.
• Provide SME input into projects and change initiatives.
• Ensure new services and enhancements are transitioned effectively into support.
• Participate in CAB, release activities and deployment validation.
• Support product teams with operational and technical expertise.
• Monitoring, Automation & Improvement
• Proactively monitor application health and performance.
• Identify opportunities to automate manual operational tasks.
• Improve observability, alerting and operational tooling.
• Deliver Continuous Service Improvements (CSIs) that enhance reliability, efficiency and customer experience.
• Reduce operational effort while maintaining appropriate controls and governance. 
• Documentation & Knowledge Management
• Create and maintain runbooks, support procedures and technical documentation.
• Ensure support knowledge is accurate, current and accessible.
• Contribute to disaster recovery and operational resilience documentation.
• Support training and knowledge sharing across the team. 
• Supplier & Stakeholder Management
• Work closely with business stakeholders, project teams and third-party vendors.
• Escalate issues where appropriate and track supplier performance.
• Communicate clearly with technical and non-technical audiences.
• Build strong relationships across Technology and the wider business. 

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply

• Experience supporting enterprise applications in a production environment.
• Strong incident, problem and change management experience.
• Understanding of ITIL processes and service management principles.
• Strong troubleshooting and analytical skills.
• Experience working with monitoring and alerting tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills. 
• Desirable
• Experience of financial services applications.
• Experience with ServiceNow, SQL, scripting or automation platforms.
• Understanding of operational resilience, disaster recovery and security controls.
• Experience working with vendors and managed service providers.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance  - 8 x salary
• Income protection – 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you 

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces. 
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.