Assistant Manager - Front of House & Events

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.
*As of June 2025

Role Title: Assistant Manager- Front of House and Events

Division: Group Shared Services

Location: London

Contract: Permanent 

Working pattern: On site in our Gresham Street Office

About the Role

In this role you will support the Front of House and Events Manager to deliver a consistent and high-quality Front of House (FOH) and Events service to Rathbones. This will encompass both reception services and client hospitality for your assigned offices.  This includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the group.  You will liaise with the relevant support teams within the wider facilities function, and IT, AV, comms and other business areas as necessary.

You will be working in our high specification London office and will be working within a fantastic team with a strong team spirit. We are on a journey to elevate the service we provide and to create memorable experiences and you will play a pivotal role in this.

This role requires flexibility on start and finish times during the working week depending on requirements for which you will receive overtime payments or time back in lieu as required.

What you’ll be responsible for:

• Support in managing and leading the Front of House team in assigned offices and training and coaching them in all aspects of the role, so that they effectively carry out their duties.
• Support the management of client hospitality (including catering and event requests booking processes); ensuring the FOH team liaise closely with the catering team/catering providers, as well as wider Facilities team and IT colleagues, ensuring that all catering, beverage and event bookings are fulfilled as cost effectively as possible. 
• Manage the reception and meeting room set up/clean down effectively ensuring the expected high standard is maintained; liaising with IT for audio and video conferencing requests (and the wider Facilities team for room set up) when required.
• Ensure the FOH infrastructure (equipment, hardware/software) is working correctly, liaising with IT and colleagues across the wider Facilities team as required, and escalating where necessary.
• Contribute to the regular Group FOH meetings when needed, progressing any action points and cascading information to the FOH team as appropriate.
• Support with recruitment, induction and training.

Reporting

• Develop monthly management information (MI). Report to line management on areas of accountability and responsibilities, highlighting areas of concern and advising colleagues on critical and sensitive issues.
• Make sure cross-charging of bookings are implemented and accurate.

Risk Management

• Ensure adherence to the risk management policy and procedures including expected standards of internal control across the team.

Delegation

• Lead and motivate the team, supporting a no-blame culture, and high-quality service and ensure that suitable resources are utilised to perform assigned activities.

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply:

• Strong experience within the hospitality sector
• Passionate, self motivated team player who achieves goals and strives for continuous improvement and delivering a memorable experience
• Some experience of managing a team (ideally of 10 people or more)
• Excellent interpersonal skills and the ability to build strong stakeholder relationships
• A high level of attention to detail and great planning and organisational skills
• Experience of using MS Office

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance  - 8 x salary
• Income protection – 75 % salary
• Company share scheme
• Flexible holidays – purchase up to 5 additional days
• Discretionary bonus
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you 

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces. 
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.