Client Service Executive

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Role: CSE

Department: Financial Planning 

Location: London

Contract Type: 12 month secondment / 12 month fixed term contract

Reporting to: Sarah Cross, Client Team Manager 

The Role

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

Outcomes of the role

• As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand (within MiFID II procedures)
• Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
• To remind FPs and schedule Annual Reviews as they fall due
• To coordinate work with  FPs, PPs and others in the delivery of service to clients.
• Effective management of workloads
• Provision of administrative support to Financial Planners
• Maintain client records and internal CRM systems in accordance with the firm’s procedures
• Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II
• Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus timescales are met.
• Support relationships with IMs, Clients, external providers and all other stakeholders
• Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
• Provide support, guidance and training to other team members
• Keep up to date with changes in procedures and follow them at all times
• Other duties as directed by the department/line manager
• Provide similar support to other offices or teams when cover is required as decided by line manager

Knowledge Skills and Experience

• Understanding and knowledge of client and Investment Managers’ expectations
• Excellent communication skills
• High standard of accuracy and attention to detail.
• Able to apply compliance knowledge
• Time management
• Ability to work with multiple Financial Planners and set and review priorities.
• Ability to organise self and others
• Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
• A good understanding of Financial Services administration practices. DFM knowledge would be beneficial for not essential.
• Experience in similar role where the above skills where in evidence and used frequently.
• CII exams beneficial but not essential

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.