Front of House & Events Manager

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title:  Front of House & Events Manager

Department: Group Shared Services

Location: London

Contract Type:  Permanent

The Role

To ensure the delivery of consistent and high-quality Front of House (FOH) and Events services (encompassing both reception services and client hospitality) for assigned office(s), which includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the Group, liaising with the relevant support teams within the wider Facilities function, as IT as necessary.  To assist the Senior Facilities Manager (for nominated office(s)) with the delivery of service excellence for internal and external stakeholders.  Ensuring that the FOH & Events team (for assigned office(s)) operates effectively and processes operate efficiently.

Outcomes of the Role

Work in partnership with the wider Property & Facilities management team to effectively delivery on the services, providing a united and aligned approach.

Front of House & Events Activities

• Manage the Group room booking system and processes liaising with the relevant internal stakeholders, as and when necessary.
• Manage and lead the FOH team in assigned office(s) so that they effectively carry out their duties, training and coaching them in all aspects of the role. 
• Work with the People Function to lead on  any recruitment, induction and training of new FOH colleagues.
• Manage the client reception area in the assigned office, so that it is maintained to a high standard at all times and identify areas for improvement, liaising with colleagues across the wider Facilities function as necessary.
• Review FOH procedures on an ongoing basis making suggestions for improvement where appropriate and ensuring procedures are documented and up to date.
• Manage the client hospitality (including, catering and event requests booking processes); ensuring the FOH team liaise closely with the catering team/catering providers (as applicable), as well as wider Facilities team and IT colleagues, as required; ensuring that all catering, beverage and event bookings are fulfilled effectively. 
• Contribute to the regular Group FOH meetings, progressing any action points and cascading information to the FOH team as appropriate.
• Ensure the FOH infrastructure (equipment, hardware/software) is working correctly, liaising with IT and colleagues across the wider Facilities team as required, and escalating where necessary.

Outcomes for the role cont’d

• Manage meeting room set up/clean down effectively liaising with IT for audio and video conferencing requests (and the wider Facilities team for room set up) as and when necessary.

Reporting

• Develop monthly management information (MI). Report to line management on areas of accountability and responsibilities, including MI highlighting areas of concern to colleagues and advising them of critical and sensitive issues.

Risk Management

• Ensure adherence to the risk management policy and procedures including expected standards of internal control across the team.

Professional Development

• Take Responsibility for ensuring the continuing professional development of direct reports. Develop direct reports with a view to succession and contingency.
• Fully meet the requirements of the Rathbones’ Competencies and Values.

Delegation

• Responsible for taking all reasonable steps to apportion responsibilities clearly to direct reports, and ensure that all team members have the required competence, knowledge, skill and time to discharge their responsibilities.
• Lead, motivate, and manage direct reports, support a no-blame culture, and high quality performance and ensure that suitable resources are utilised to perform assigned activities.

Knowledge, Skills and Experience

• Experience of manage a team / strong team and people leadership skills
• Excellent interpersonal skills to build strong stakeholder relationships
• High level of attention to detail & planning, and organisational skills
• Good communications skills, both written and verbal communications
• Experience of using MS Office
• Passionate, high energy, self starting team player who achieves goals and strives for continuous improvement
• experience within the Hospitality sector
• Wealth management industry exposure (desirable)

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.