Head of Digital Experience Development

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

In business since 1742.
A FTSE 250 listed company.
Managing more than £113 billion* for our clients.
20+ offices throughout the UK and Jersey.

*Funds under management at 30 September 2025.

Role Title: Head of Digital Experience Development

Division: Technology

Location: Liverpool, London, Glasgow

Contract: Permanent

Working pattern: Hybrid

About the Role

 The Head of Digital Experience Development is a senior digital leadership role with accountability for shaping, building and continuously improving Rathbones’ flagship digital client interfaces across channels. The role is central to creating intuitive, trusted and differentiated experiences that integrate seamlessly with client data, investment, risk and CLM platforms.

This is an opportunity for an experienced digital leader to influence a market-leading client proposition, partnering across Product, Design, Data, Architecture, Operations and front-line teams to reimagine how clients understand, manage and grow their wealth.

The role will suit someone with significant experience developing, maintaining and evolving digital client platforms, who can combine client insight, engineering excellence, operational resilience and emerging technologies, including AI, to deliver personalised, insight-led client interactions at scale.

What you’ll be responsible for

• Own the end-to-end development, maintenance and continuous evolution of Rathbones’ digital client interfaces, delivering intuitive, personalised and insight-led experiences for clients and advisers.
• Lead digital engineering across front-end, middleware and API layers, enabling seamless integration with master client data, investment, risk and CLM platforms.
• Reimagine and continuously evolve the digital proposition, ensuring experiences reflect changing client expectations and emerging needs.
• Leverage AI and advanced technologies to enhance digital journeys, enabling personalisation, proactive insights and intelligent client interactions.
• Ensure digital journeys reflect a single, trusted view of the client, with consistent data and outcomes across onboarding, servicing and investment processes.
• Deliver capabilities that differentiate Rathbones as the first choice provider through clarity, transparency and confidence in client outcomes.
• Establish best practice in digital experience engineering, including usability, accessibility, performance, security and data integrity.
• Partner deeply with Product, Design, Data, Architecture, Operations, Risk and business teams to create coherent, end-to-end client journeys aligned to client needs, target operating models and commercial priorities.
• Ensure alignment to enterprise architecture, enabling scalable, reusable and future-ready digital platforms.
• Own engineering quality, resilience, service performance and operational readiness
• Drive DevOps and product-centric ways of working to improve speed, quality, automation and continuous delivery.
• Build and lead high-performing teams, fostering a culture of innovation, ownership and client-centricity.
• Act as a senior leader shaping digital strategy and representing digital experience in senior governance forums.

About you

If you meet some of these criteria and are excited about the role, we encourage you to apply

• Significant experience leading digital client interfaces, portals or mobile experiences in complex, regulated environments, ideally wealth or financial services.
• Track record of delivering, scaling and improving digital experiences that drive adoption, engagement, satisfaction and business impact.
• Strong command of the digital product lifecycle, from discovery and design through to release, live service and continuous improvement.
• Skilled at partnering across Product, Design, Engineering, Architecture, Data, Cyber, Risk, Operations and business teams.
• Good grasp of platform integration across client data, investment, reporting, risk, CRM, CLM and external channels.
• Strong appreciation of modern digital engineering, including front end, APIs, cloud, DevOps, automation, observability and AI.
• Strong knowledge of digital experience best practice, including usability, accessibility, performance, personalisation and feedback loops.
• Experience running secure, resilient and highly available digital platforms with strong live service and risk controls.
• Confident senior stakeholder influencer, able to align business, technology and delivery partners behind a clear digital ambition.
• Proven ability to lead high-performing digital teams with pace, ownership, innovation and client focus.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance  - 8 x salary
• Income protection – 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you 

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces. 
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.