Specialist - Account Opening & Amendments

Job ID: 2167

Department: Accounts Opening & Amendments Team

Job Category: Support

Location:

London, GB, EC2V 7QN

Date: 17 Dec 2025

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.
*As of June 2025

Role Title: Specialist – Account Opening & Amendments

Division: Group Operations

Location: London

Contract: Permanent

Working pattern: Hybrid

About the Role

Delivery of service excellence and protection of client assets
Support manager in overseeing teams’ controls and processes
Act as an escalation point to your colleagues as well as providing support to the wider business
Positive contribution to and support for new initiatives and the strategic direction of Operations

What you’ll be responsible for

Assist in the production of appropriate management information, including information relating to key performance indicators, key risk indicators aligned to your responsibilities. Ensure these are produced on time and are appropriate for relevant committee audiences thereafter
Ensure that you are actively participating in Continuous Improvement principals and the 4+1 habits
Assist with the planning/ forecasting for the team and that this information is reviewed on a regular basis
Monitor the team’s effectiveness/ failure against the agreed SLA/ performance, whilst continuously looking to improve the service standard
Act as an escalation point for your peers/ colleagues, highlighting any issues/ concerns you have to your manger along with potential solutions
Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX)
Be responsible for performing User Acceptance Testing (UAT) of new and existing IT systems which you operate as well as reviewing and signing off UAT performed by your colleagues
Ensure you are conducting control requirements on a consistent and timely basis
Oversee all CASS related processes, systems, and controls within your area, in support of the SMF18, issues are escalated and resolved as and when necessary
Any other duties as required

About you

Excellent organisational and time management skills
Ability to analyse and improve operational processes
High level of accuracy and concentration with ability to grasp new tasks quickly
Effective problem solver, generating practical solutions to often complex issues
Excellent working knowledge of Microsoft Office applications
Ability to work under pressure and to tight deadlines
Focus on delivering service excellence
Report writing and analysing competence
Ability to train and guide colleagues
Ability to lead/ contribute to projects affecting your team including being responsible for UAT and decision making
A minimum of 5 GCSE’s (grade A-C/ 5-9) including Maths & English
Experience of working as part of a team
Desirable: • 3 years industry knowledge and an interest in the wealth management sector

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

A company pension - 9% non-contributory or 10% if you contribute 5%
Private medical insurance – Individual on joining, family after 1 year’s service
Life assurance - 8 x salary
Income protection – 75 % salary
Company share scheme
Discretionary bonus
Flexible holidays – purchase up to 5 additional days
Green Car Scheme
Family friendly policies – enhanced family leave for parents & carers
Study support – study days and funding for courses and qualifications
Season travel ticket loans
Volunteering days
Gym discounts
Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces.
The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com

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Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.