Front of House & Events Administrator

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

In business since 1742.
A FTSE 250 listed company.
Managing more than £113 billion* for our clients.
20+ offices throughout the UK and Jersey.

*Funds under management at 30 September 2025.

Role Title: Front of House & Events Administrator
Division: Rathbones Investment Management
Location: Manchester
Contract: Permanent
Working pattern: On-site 5 days per week 

About the Role

To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Bristol office.


What you’ll be responsible for

• Provide a professional and efficient switchboard service.
• Act as the face and voice of the company, delivering service excellence to all clients.
• Meet and greet guests upon arrival.
• Liaise with clients and Investment Managers to ensure a seamless client experience.
• Manage office room bookings using Condeco.
• Arrange catering for clients as requested, ensuring high standards are maintained.
• Assist with clearing down meeting rooms and maintaining the presentation of client areas.
• Ensure cleanliness standards are upheld in the client kitchen and replenish stock as required.
• Support office services, including the processing and collection of post.
• Communicate effectively with departments across the wider group.
• Highlight any issues relating to Teams or Touchpoint that may impact client services.
• Take responsibility for ongoing professional development and continuous learning.

About you

• Strong communication skills and customer service experience.
• Delivering service excellence to all guests arriving at reception.
• Able to adapt to last-minute changes while communicating effectively with the team.
• Excellent time management skills, ensuring all scheduled meetings are fully prepared before client arrival.
• Consistently achieving objectives set Ability to work under pressure and adapt quickly to changing priorities.by the Front of House Manager.
• Confident communicator, comfortable engaging with stakeholders at all levels.
• Strong organisational skills with the ability to manage time effectively.
• Professional and capable of representing the company to a high standard.
• Competent in using Outlook and Microsoft Teams.
• Comfortable building rapport with both staff and clients while providing exceptional service
  
• Ability to work under pressure and adapt quickly to changing priorities.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance  - 8 x salary
• Income protection – 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you 

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones’ and Armed Forces. 
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Disability Confident Employer (level 2) under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.