Client Service Executive

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title: Client Service Executive

Department: RIMI 

Location: Jersey 

Contract Type: Permanent

The Role

To co-ordinate the take – on of new business and provide AML and operational support to the Investment Teams in Jersey and UK Delegated Investment Managers. To provide first line of defence file reviews, and where relevant report on regulatory and CDD risk analysis to Management Team.

Outcomes of the Role

• Ensure new RIMI business & clients comply with JFSC requirements.
• Act as point of contact between RIM Branches and RIMI.
• Maintenance of Client (RIMIL, & RIM-managed clients) and other databases
• Ensure due diligence is completed on new accounts prior to sign off and opening of RID account.  This includes assisting with enhanced due diligence and liaison with the AML Team as required post-receipt of external CDD information.
• Assist fund managers in the due diligence requirements and liaise with the MLCO and/or the clients in this connection if required.
• BNP PAAC updates and maintenance. 
• AML file reviews, and production of Management Information.
• Welcome letter weekly chasers.
• New file set up and archive.

Knowledge & Experience

• Excellent Microsoft office skills (word, excel, PowerPoint, outlook) and database experience and skills; be able to deal with data quickly and accurately and relate and compare data from difference sources. Recognise trends, identifying key issues and securing relevant information; 
• To be able to plan and manage time effectively, allocating realistic timescales in order to achieve and meet deadlines. 
• Remain objective under pressure and continue to work productively and in a focussed way.
• Ability to assimilate information quickly and learn on the job to develop expertise in own area and capably answer technical questions from clients and colleagues
• Strong attention to detail; 
• Communicate, both verbally and through the written word, in an effective and positive manner, adopting a flexible and adaptable approach.
• Compliance/AML background/knowledge required.
• Strong background in Jersey Regulations, particularly AML and due diligence.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.