Client Service Executive

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.
*As of June 2025

The Role

To co-ordinate the take – on of new business and provide AML and operational support to the Investment Teams in Jersey and UK Delegated Investment Managers. To provide first line of defence file reviews, and where relevant report on regulatory and CDD risk analysis to Management Team.

Outcomes of the Role

•Ensure new RIMI business & clients comply with JFSC requirements.

•Act as point of contact between RIM Branches and RIMI.

•Maintenance of Client (RIMIL, & RIM-managed clients) and other databases

•Ensure due diligence is completed on new accounts prior to sign off and opening of RID account.  This includes assisting with enhanced due diligence and liaison with the AML Team as required post-receipt of external CDD information.

•Assist fund managers in the due diligence requirements and liaise with the MLCO and/or the clients in this connection if required.

•BNP PAAC updates and maintenance. 

•AML file reviews, and production of Management Information.

•Welcome letter weekly chasers.

•New file set up and archive.

Knowledge & Experience

•Excellent Microsoft office skills (word, excel, PowerPoint, outlook) and database experience and skills; be able to deal with data quickly and accurately and relate and compare data from difference sources. Recognise trends, identifying key issues and securing relevant information; 

•To be able to plan and manage time effectively, allocating realistic timescales in order to achieve and meet deadlines. 

•Remain objective under pressure and continue to work productively and in a focussed way.

•Ability to assimilate information quickly and learn on the job to develop expertise in own area and capably answer technical questions from clients and colleagues

•Strong attention to detail; 

•Communicate, both verbally and through the written word, in an effective and positive manner, adopting a flexible and adaptable approach.

•No professional qualifications required. Compliance/AML background/knowledge required.

•Strong background in Jersey Regulations, particularly AML and due diligence.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance  - 8 x salary
• Income protection – 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you 

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces. 
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.