Receptionist/Administrator

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Job Title:  Front of House

Department: Rathbones Investment Management 

Location: Winchester

Contract Type: Permanent

The Role

In this role you will carry out a full range of front of house duties including answering all incoming calls, ensuring client areas and meeting rooms are maintained to a high standard, welcoming guests and arranging/facilitating catering as required. 

This is a professional, warm and friendly team and you will be pivotal to the smooth running of this busy office.

This role involves attending the office 5 days each week as you will be greeting clients in person.

Outcomes of the Role

• Answer all calls promptly and present a positive picture of Rathbones, effectively transfer calls to the appropriate contact or take comprehensive messages to pass on 
• Welcome all visitors in a friendly and professional manner
• To carry out inspections of all meeting rooms and client areas daily and throughout the day, checking that all elements of the areas are fully operational and maintained to a high standard 
• Liaise with all internal teams to book meeting rooms and ensure there is equipment and catering readily available.
• Act as co-ordinator for all events held in-house as per the agreed procedures and liaising closely with support departments and the hosts as necessary
• Ensure the Marketing brochures are displayed, and legal notifications are kept up to date, liaising with Marketing and Compliance as necessary
• Assist in managing in or out of office events
• Administration tasks as and when required including diary management, car park rotas, etc
• Liaise with Facilities and organise contractors to maintain the smooth running of the office including cleaners, caterers, workmen and invoicing

Knowledge, Skills and Experience

• Have experience working in a similar role, ideally in Financial Services, but not essential.
• Be adaptable to deal with a variety of different tasks simultaneously 
• Able to build relationships with members of staff as well as external stakeholders 
• Excellent verbal communication skills 

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.